CASE STUDY

IT modernization

 

Past performance success example for Technology Consulting

CASE STUDY

IT modernization

 

Past performance success example Technology Consulting

Details

Reviews and Analysis Help Guide Effective Implementation

Challenge

The COVID-19 response required a federal agency to substantially expand the scope and volume of its activities to help mitigate the economic damage. The scope of these requirements significantly challenged the agency’s existing IT infrastructure and work processes.

Approach

The client agency brought in the Galvan team to assess potential risks to the agency’s mission within its legacy IT systems and procedures and to recommend solutions. The team analyzed the current environment, both the shortcomings and successes. They interviewed the key stakeholders and leadership within the agency, along with performing data analysis and document reviews.

Documenting this initial “as-is” condition allowed the team to identify how specific challenges affected performance along with the relative importance of agency goals to each other. Galvan conducted significant data and process analysis on these findings.

Solution

The team created a unique matrix scoring system integrating risks, the potential effects caused by individual risk if not mitigated and its importance to agency goals and meeting regulatory requirements.

This process allowed Galvan to create a road map for the agency toward improvement and recommended specific initiatives with weighted importance based on our findings. The client then implemented selected initiatives, including significant use of Robotic Process Automation.

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