CASE STUDY
public housing authority efficiency and savings
Past performance success example of Business Management
Details
Advisory Services Result in Efficiency and Savings
Challenge
A local Public Housing Authority was designated by the U.S. Department of Housing and Development (HUD) as in a “troubled” status. A metric HUD uses for evaluating that status appears in its Public Housing Assessment Status (PHAS) scores. Possible consequences from remaining “troubled” include the housing agency being placed into receivership by HUD.
Approach
Galvan provided advisory services to the PHA leadership on options to best improve their organization’s performance, with the specific short-term objective of avoiding receivership and improving its Troubled status category.
Our team began with a thorough review of the HUD’s assessment, engaged in interviews with PHA leadership, operational and administrative stakeholders to identify challenges that led to the current status.
We recommended a plan of 51 options that could help avoid receivership and demonstrate improvement. A process was implemented by the PHA to internally monitor its performance, including financial management and housing operations.
Solution
HUD accepted the PHA’s submission on how to improve without requiring revisions. Not only did the PHA avoid receivership, their projected financial savings was over $1.5 million. In less than two years, the PHA improved its PHAs scores enough to earn HUD’s “High Performing Agency” status, a complete turnaround.
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