Challenge
A Federal Agency Office of the Chief Information Officer (OCIO) required a mechanism to “establish performance goals to define the level of performance” and to “establish performance indicators to be used in measuring relevant outputs, service levels, and outcomes”, required by the Government Performance and Results Modernization Act (GPRAMA) for Agency Performance Plans. The inability to effectively implement data driven performance indicators used to understand the big picture resulted in a lack of accountability, transparency, and ineffective decision making for operational activities.
Approach
Galvan and Associates designed and developed an enterprise OCIO dashboard to provide an aggregated perspective of the OCIO organization for performance monitoring and analysis against Agency strategic goals. Dashboard interactions at the strategic and tactical management levels provided comprehensive snapshots of the entire organization with the ability to drill-down into specific metrics for more detailed information.
Results
Galvan and Associates facilitated data visualization and understanding of metrics through customer vetting and socialization. Galvan used the “traffic light” (green, yellow, red) metaphor to provide rapid assessment of conditions either within specified tolerance levels, at risk without additional mitigation, or conditions requiring additional leadership intervention.
Galvan and Associates evolved the Key Performance Indicator (KPI) review process from having no visibility to a fully operational dashboard capable of predictive analytics. The expanded use of the dashboard within OCIO enhanced interoperability between strategic and tactical business practices.